Refund Policy for
Export Geniee
This Refund Policy outlines our approach to refunds and the conditions under which they apply.
Last updated on - 10/06/2024
Introduction
Thank you for choosing our services. We are committed to providing the best experience possible. Before making any payment, we encourage you to read our refund policy carefully. This policy outlines our approach to refunds and the conditions under which they apply.
No Refunds Policy
We do not offer refunds for any payments made for our services. This policy is in place to ensure transparency and to manage expectations effectively.
Free Trials
To help you make an informed decision, we sometimes offer free trials of our services. These trials are designed to give you a clear understanding of what you can expect from our paid offerings. We strongly encourage you to take advantage of these trials to evaluate our services thoroughly.
Informed Decisions
Before making any payment, please ensure that you are satisfied with our service. By proceeding with payment, you acknowledge and agree that all sales are final, and no refunds will be issued.
Exceptions
While our standard policy is to not offer refunds, we understand that there may be exceptional circumstances that warrant special consideration. These exceptions are evaluated on a case-by-case basis and may include situations such as:
Service Malfunction
If our service fails to perform as advertised or if there are significant technical issues that prevent you from using the service effectively, you may be eligible for a refund. To qualify, you must provide detailed evidence of the malfunction, including screenshots, error messages, and any other relevant information.
Upon receiving your request, we will conduct a thorough investigation to verify the reported issue. If our investigation confirms that the service malfunctioned and you were unable to use the service as intended, we will issue a refund. Note that minor technical issues that do not significantly impact your use of the service will not qualify for a refund.
Billing Errors
In the event of a billing error, such as being charged multiple times for the same service, please contact us immediately. We will investigate the issue and, if confirmed, will issue a refund for the erroneous charges.
To request a refund under these exceptional circumstances, please contact us at grow@exportgeniee.com with detailed information about your issue.
Dispute Resolution
If you have a dispute regarding a payment, we are committed to resolving it in a fair and timely manner. Please follow these steps to initiate the dispute resolution process:
Step 1: Contact Us
Reach out to our customer service team at grow@exportgeniee.com with a detailed description of your dispute, including any relevant transaction IDs or receipts.
Step 2: Review and Investigation
Our team will review your dispute and may request additional information or documentation to fully understand the issue. This process typically takes 3-5 business days.
Step 3: Resolution
After reviewing your case, we will provide a response outlining our findings and any actions we will take to resolve the dispute. If a refund or other compensation is warranted, we will process it promptly.
If you are not satisfied with the resolution provided, you may escalate the issue to our management team for further review. We aim to resolve all disputes amicably and to your satisfaction.
Policy Changes
We may update our refund policy from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page, and we will update the revision date at the top of the policy. Significant changes will be communicated to you directly via email or through a notice on our website.
Staying Informed
We encourage you to review this policy periodically to stay informed about how we handle refunds. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.
Contact for Policy Changes
If you have any questions or concerns about changes to our refund policy, please contact us at grow@exportgeniee.com. We are happy to provide additional information and clarification.
Contact Information
If you have any questions or concerns regarding our refund policy, please feel free to contact us at grow@exportgeniee.com. We are here to assist you and provide any information you may need to make an informed decision.